We offer free worldwide shipping on all Dearvia merchandise.

• Non-customized products order is processed within 1-3 business days
• Customized product orders are processed within 3-6 business days

Shipped through trusted carriers.

• USA and Canada:7-12 business days
• UK and Europe 8-14 business days
• Australia and New Zealand: 10-15 business days
• Rest of world: 5-25 Business Days
• Once your order is dispatched, you will receive tracking information details so you can follow your package every step of the way.

Q1: How do I place ashes inside the ring?

A small screw-top compartment is built into the ring.

Simply open it with the included tool, add a tiny portion of ashes, and screw it back tightly to seal.

Q2: Will the ashes stay safe inside?

Yes. The compartment uses a secure screw mechanism and a waterproof rubber seal to prevent accidental opening or moisture damage.

Q3: What material is the ring made of?

The ring is made of Titanium steel, which is:

• Hypoallergenic
  
• Durable and tarnish-resistant
  

Q4: What size should I choose?

Our rings are not adjustable, so please refer to our [Ring Size Table] to find your perfect fit before placing an order.

If you’re between two sizes, we recommend choosing the larger size for comfort.

Q5: Can I return or exchange a customized ashes ring?

Since this is a customized memorial item, returns and exchanges are not accepted unless there is a quality issue such as damage or defects upon arrival.

If that happens, we’ll gladly replace it free of charge — just contact our support team within 30 days.